KYC & Customer Onboarding

Verify customers before and after onboarding

We help organisations verify customer identity information, supporting documents and select onboarding requirements

Discuss a KYC Workflow View Eligible Checks

CUSTOMER ONBOARDING Configured route

VERIFICATION WORKSPACECustomer verification routeIn review

Identity detailsID information matched

Verified

Phone numberContact detail confirmed

Confirmed

Supporting informationConfigured document review

Review

Periodic reviewRefresh requirement recorded

Ready

Automated confirmation with human escalation where required.

01DESIGNED FORFintechs, SACCOs, lenders, insurers and digital platforms

02USE WHENOnboarding, customer-information refresh or risk-led escalation

03DELIVERED THROUGHSupported APIs, a client workspace or an agreed workflow

What it covers

Confirm information required for onboarding

KYC configured around a customer, service, decision and checks that fit your business needs

See how verification works

Identity informationNational ID, passport or Alien ID verification where applicable

Phone numberContact-number confirmation where included in the workflow

KRA PINTax-identifier verification where relevant to the onboarding purpose

Submitted informationConsistency review across captured data and supporting documents

Periodic reviewConfigured refresh or repeat checks for existing customers

Assisted escalationHuman-led review where records, documents or inconsistencies require it

Technology & delivery

Choose a solution that fits your use case

Use supported automated checks independently or combine them with controlled intake, human review and structured reporting.

AUTOMATEDVerification APIs

Integrate eligible identity and onboarding checks into an existing customer journey.

CONTROLLED WORKSPACEClient Screening Dashboard

Initiate, monitor and review customer verification where the workspace is enabled.

COMBINED DELIVERYCustom KYC Workflow

Combine API-supported checks with documents, escalation and human-led verification.

Clear findings

What the client receives.

View Trust & Compliance

01Checks completedA clear record of the verification steps conducted.

02Result statusStructured findings for each configured check.

03DiscrepanciesMismatches or information requiring further review.

04Limits and follow-upUnavailable information and any recommended next step.

Nilinde provides verified information and structured findings. The client remains responsible for its onboarding decision and applicable KYC or AML obligations.

Start the conversation

Build the KYC route around your onboarding process.

Tell us who you onboard, the checks required, expected volumes and how the verification result should return to your team.

Discuss a KYC Workflow